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Earlier users in a split bumping out later users

General tech support questions and answers, for technical questions about the Foodclub system. Useful resource for new users to Foodclub, both to search for answered questions and ask new ones of experienced users.

Earlier users in a split bumping out later users

Postby Margee » Mon Mar 04, 2013 7:33 pm

Hi,

We are having a problem of people being kicked out of a split because someone previous in the split adds to his/her order. For example, a 6 count case of orange juice looks like this:

Margee 1
Tatum 2
Kari 2
Misty 1
Misty 2

Then I (Margee) decide I want 2 bottles now instead of one. So I add to my order and now I've kicked Misty out of the case.

Margee 2
Tatum 2
Kari 2
Misty 3

My question is if there is any way to make it that I would only get a second bottle after Misty got her 3 (assuming another case had filled)?

Thank you,
Margee
Margee
 
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Re: Earlier users in a split bumping out later users

Postby support » Tue Mar 05, 2013 7:23 pm

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Re: Earlier users in a split bumping out later users

Postby Margee » Wed Mar 06, 2013 3:26 pm

I suppose I would need to put the min/max option into place to see how that works exactly, but it sounds promising. I need to e-mail the admins to get that option, right?

Also, out of your 3 solutions for correcting the problem, I think I would choose number 2. That way people would always be in the habit of deleting themselves and re-adding the new order.
Margee
 
Posts: 10
Joined: Fri Jan 18, 2013 8:17 am

Re: Earlier users in a split bumping out later users

Postby support » Wed Mar 06, 2013 5:25 pm

Yes, send an e-mail if you don't see the min/max quantity range feature on your Source settings. Include your club account name (URL).
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Re: Earlier users in a split bumping out later users

Postby Lynn2012 » Mon Jul 22, 2013 10:48 am

The only problem I see with freezing the split would be when the second case is almost full and it is getting close to closing, you would welcome everyone to add to their order, including those that already placed their order. For the amount of times an earlier member unwittingly bumps a later order there are as many times an earlier member adds to their order and it actually helps the later ones because it fills the second case. When this has happened to us I usually take executive liberty and manually change the order in hopes of making it more equitable. I think either way it still has to be monitored and manually dealt with. I personally don't like the "equitable" setting, I find it hard to track.

On a similar topic. After The order closes and I have added my "extras for splits" (to fill the cases that were almost filled) and called in the order, It would be great if there was a way to minimize/hide/lock/freeze or block the cases that have already been filled, only leaving the ones that still have a few to fill. This way I can reopen the database and promote those cases that need filling. Since I am doing this after the order has been placed the potential for the members to screw up the cases by adding or changing their order is a little too great.

I use to keep the database closed and post the "need to sell" items on our yahoo group, everyone that wanted something would respond and "I" would add them manually to the database, but I am trying to reduce my time on this and have the members enter those final orders.
Would this help anyone else? or how do others handle these situations?
Lynn
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