Frontier - missing products

[JohnMarshall]

Our members have noticed missing items over the past few months. Here is one I currently cannot find in the latest June sync of the product database: https://wholesale.frontiercoop.com/shop ... h-6-fl-oz/

Any insight you can offer is much appreciated.

[support]

Most likely these are newly added products. Frontier only publishes an excel catalog of their products on the 1st business day of the month. This is what Foodclub uses to generate the Frontier database. Any items they add after the excel catalog is published won't show up until the following month.

You can still order it even though it's not in the database. You just have to manually enter it, by typing in the product code, description, size, price,etc. on Order or Splits. Admin users can always do this, but if you want regular users to be able to, you'll need to allow manual entry of items, the first checkbox on Product database settings page.

[JohnMarshall]

That's the confusing part - it's not a new product because I have ordered it before.

Good to know that we can manually enter. Thanks.